FAQ

Choose your favorite matcha products, add them to your shopping cart and complete your order through our secure checkout. You will receive a confirmation email immediately

Please contact us at info@zentomatch.com within 1 hour of placing your order . After that, changes are not always possible due to fast processing.

Check your spam folder or promotion folder. Still nothing? Feel free to email usvand we will help you immediately.

• Within the Netherlands: 1-2 working days
• Within the EU: 3-7 working days
• International: 5-14 working days

• Free shipping within the Netherlands from €50
• Under €50: from €5.95 shipping costs
• International shipping costs will be calculated at checkout

• Free shipping within the Netherlands from €50
• Under €50: from €5.95 shipping costs
• International shipping costs will be calculated at checkout

Ceremonial matcha is of the highest quality and intended for drinking pure.
Culinary matcha is for recipes and has a slightly more bitter taste.

• Unopened: 6-12 months.
• After opening: consume within 2-3 months
• Storage: airtight, cool and dark

Rinse the beater with warm water immediately after use. Do not use soap. Let it dry upright or hanging in a dry place, preferably on a holder (kusenaoshi) to keep its shape.

Yes. Use it in lattes, pancakes, oatmeal, ice cream, energy balls or smoothies, among other things. Follow @zentomatcha on Instagram for inspiration.

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Yes. The webshop is secured with SSL certificate and reliable payment providers.

Our matcha comes from the Uji region in Japan, known worldwide for its high-quality matcha powder. Our producer works with traditional methods that focus on quality and sustainability.

Yes, our matcha is tested for heavy metals and radioactivity in Japan and upon arrival in Europe. This ensures 100% food safety, even after the Fukushima nuclear disaster.

Matcha contains about 60 to 80 mg of caffeine per serving (1-2 grams of powder). This is more than in green tea, but less than in a cup of coffee. Due to the presence of L-theanine, it provides a gentle, long-lasting energy boost without a crash.

Due to its caffeine content, we recommend seeking medical advice first if pregnant or breastfeeding. For children, matcha is only suitable in very small amounts and preferably in consultation with a doctor.

Yes, our matcha is 100% vegan, gluten-free and organicallygrown without the use of pesticides or artificial additives.

For best results, yes. The bamboo whisk creates a creamy, airy foam and mixes
the matcha perfectly with the water. Don’t have a chasen? Then you can also use an electric milk frother. 

Matcha powder is very fine and can clump up quickly. By sieving the powder beforehand, you get a smooth, creamy texture and avoid bitter lumps in your drink.

Rinse the beater with warm water immediately after use. Do not use soap. Let it dry upright or hanging in a dry place, preferably on a holder (kusenaoshi) to keep its shape.

Yes, we offer attractive B2B rates and work with hospitality businesses, salons, yoga studios and retail stores. Please contact us at info@u210018p450771.web0169.zxcs-klant.nl for a custom quote or samples.

Yes, if unopened and within 14 days of receipt. Please email us first at info@zentomatch.com for return instructions.

Please email a clear photo and description to info@u210018p450771.web0169.zxcs-klant.nl within 48 hours . We will provide a quick solution.

Email us at info@u210018p450771.web0169.zxcs-klant.nl or send a DM via Instagram @zentomatcha. We usually respond within 24 hours on business days.